Privacy Policy

1. Introduction

Hawks Infotech ("we," "our," or "us") respects the privacy of our visitors, clients, and partners. This Privacy Policy outlines the types of information we collect when you visit our website (hawksinfotech.com), schedule technical repairs, purchase IT equipment, or hire our digital marketing and web development services.

2. Information We Collect

We collect information to deliver prompt, high-quality technical and digital solutions:

• Personal Identification Data: Full name, phone/WhatsApp contact number, email address, physical billing and doorstep delivery addresses.
• Hardware & Service Data: Device model, serial numbers, hardware specifications, and reported technical issues when booking repair or AMC services.
• Automated Browsing Metrics: IP addresses, browser types, device identifiers, referring URLs, and page visit durations through analytical cookies.

4. How We Use Your Information

We use your data for legitimate business operations including:

• Scheduling doorstep technical visits and coordinating delivery dispatch.
• Processing diagnostic reports, quotations, invoices, and service warranty claims.
• Improving website functionality and user experience across our digital channels.
• Communicating critical service updates, repair milestones, or scheduled maintenance alerts.

5. Disclosure & Third-Party Sharing

We do not sell, rent, or trade your personal data to marketing brokers. We may share necessary details with verified third-party partners strictly under confidential conditions, such as:

• OEM component manufacturers for genuine part warranty registration.
• Secure payment gateway providers for processing transactions.
• Legal or statutory authorities when mandated by applicable law or court order.

6. Cookies & Web Analytics

Our website uses standard HTTP cookies and tracking pixels to analyze traffic patterns and customize page performance. You may configure your browser settings to reject cookies, though some interactive features may experience limited functionality.

7. Security Measures

We implement industry-standard administrative, physical, and technical controls—including SSL encryption, firewall filtering, and restricted database access—to protect your personal records from unauthorized access, modification, or exposure.